rent ledger, cleaning invoice) directly to the other person. Tenancy disputes or claim greater than bondįor disputes about matters occurring during a tenancy (such as rent arrears, compensation or maintenance issues), or claims for compensation greater than the bond amount, you should complete the Tenancy Dispute Resolution Web Service. Send relevant supporting documents that set out the dispute details (e.g. If you do not have digital access, you can fill out a Dispute resolution request (Form 16) and send it to the RTA. You can dispute a proposed bond refund via RTA Web Services.
phone shuttle, where conciliators hold separate conversations with each personīond disputes occur when one or more parties respond to a Notice of claim from the RTA and disagree over how a bond refund should be paid out. The RTA conducts 2 types of conciliations: In urgent situations the tenant or property manager/owner can apply directly to QCAT without first lodging a Dispute resolution request with the RTA. Participation is voluntary and the RTA cannot compel a person to join the process. The RTA’s free, confidential dispute resolution service helps tenants and property manager/owners resolve disputes without the need for legal action.īefore applying for dispute resolution always try and negotiate with the other person first. If the dispute relates to a bond refund, strict time limits apply. QCAT considers evidence and makes enforceable decisions. If no resolution is reached, or if the matter is unsuitable for conciliation, an application may be made to QCAT for a decision. The agreement forms part of the tenancy agreement and QCAT can enforce it if necessary Everyone will sign the agreement and return the signed copy to the RTA. If the dispute is resolved the conciliator will clarify any agreement in writing. The process is voluntary and people cannot be compelled to take part in the process. Conciliators do not determine who is ‘right’ or ‘wrong’ and they cannot make decisions about disputes or enforce rules or regulations. #Rta self service free
The RTA’s dispute resolution service is free and our conciliators are impartial.They help you, and the other person, make informed decisions and reach an outcome that is acceptable to you both. If you cannot reach agreement through self-resolution, an RTA conciliator may be able to help you negotiate an agreement with the other person.
If you reach agreement always put it in writing. 
If the dispute involves a breach of the agreement - issue a Notice to remedy breach (Form 11). Talk directly with the other person - this saves time and money. 
Unresolved matters can be heard at the Queensland Civil and Administrative Tribunal (QCAT).
When agreement cannot be reached after you discuss the issue directly with the other person, the RTA’s dispute resolution process can assist you to resolve the issue. Good communication is the key to resolving most tenancy problems. There is a process to resolving tenancy disputes that starts with self-resolution.
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